Privacy Policy

Effective Date: April 5, 2026

FROG HVAC LLC (“Frog HVAC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you may have when you use our website, contact us, request service, make a payment, or apply for financing.

This Privacy Policy applies to information collected through our website and other direct interactions with Frog HVAC.

1. Information We Collect

We may collect the following types of information:

  • Contact information, such as your name, email address, phone number, ZIP code, and address.
  • Service request information, such as the HVAC service you are interested in, urgency level, appointment details, and information you include in messages or quote requests.
  • Communication information, including records of emails, phone calls, text messages, and form submissions.
  • Transaction or payment information if you make a payment through a third-party payment platform.
  • Financing application information if you apply for financing through a third-party financing provider such as Payzer.
  • Technical information, such as IP address, browser type, device information, referral pages, and general website usage information collected automatically through cookies, logs, or similar technologies.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide quotes.
  • Schedule appointments and deliver HVAC services.
  • Communicate with you about requests, installations, maintenance, repairs, payments, and customer support.
  • Process payments or coordinate billing.
  • Help you access financing options through our financing partners.
  • Improve our website, services, communications, and customer experience.
  • Maintain business records and comply with legal obligations.
  • Protect our business, customers, website, and systems against fraud, misuse, or unauthorized activity.

3. Financing Through Payzer

Frog HVAC may offer financing options through Payzer.com or related financing tools. If you choose to apply for financing, the information you submit may be collected and processed directly by Payzer and by the lender or financing partner involved in your application, according to their own privacy notices, terms, and security practices.

We do not control the privacy practices of third-party financing providers. Before submitting a financing application, you should review the applicable Payzer privacy policy and any lender disclosures presented during the application process.

4. Payments and Third-Party Services

We may use third-party companies and platforms to support our business operations, including payment processing, financing, scheduling, communications, website hosting, spam protection, and analytics. These providers may access information only as needed to perform services for us or for you.

When you leave our website to use a third-party payment or financing service, your information will be governed by that provider’s privacy policy and terms, not this Privacy Policy.

5. Cookies and Automatic Data Collection

Our website may use cookies and similar technologies to help the site function, understand website usage, improve performance, and enhance the user experience. Some information may be collected automatically, such as browser type, pages viewed, time spent on the site, device type, and IP address.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. How We Share Information

We do not sell your personal information for money. We may share information in the following situations:

  • With service providers that help us operate our website and business.
  • With financing or payment providers when needed to offer financing, process payments, or support billing.
  • With legal or regulatory authorities if required by law, subpoena, court order, or to protect rights, safety, and property.
  • In a business transfer if our business is sold, merged, reorganized, or transferred.
  • With your consent or at your direction.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices

You may contact us to:

  • Request access to or correction of the personal information you have provided to us.
  • Ask questions about how we use your data.
  • Request that we delete certain information, subject to applicable legal or business recordkeeping requirements.
  • Opt out of non-essential marketing communications by following the unsubscribe instructions in those messages or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites, including manufacturer sites, payment providers, financing providers, and other external resources. We are not responsible for the privacy, security, or content practices of those third-party sites.

11. Children’s Privacy

Our website and services are intended for general audiences and not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

FROG HVAC LLC
3731 257th Street NE
Arlington, WA 98223
Phone: (425) 359-7988